1. Services
1.1 The services provided by Ashton Melzack Associates will consist of an inspection of the property and provision of a certificate or report.

1.2 The client will be informed that the certificate or report has been completed and available to them.

2. Fees and Payment

2.1 The cost of the service will be agreed on the initial enquiry.

2.2 Fees are to be paid in full immediately upon/within 28 days of submission of invoice.

2.3 Any delay or default of any such payment from the due date for payment until the date of payment is made shall incur interest at a rate of 2% per annum above the base rate of Barclays Bank PLC.

3. Rights to Cancel

3.1 If at any point during the agreed contract there is a request not to take photographs then the inspection will be terminated.

3.2 The assessor will not enter a property and the assessment will be terminated if any part of the buildings structure is perceived to be unsafe or if there is a risk to health and safety. These include the event of a gas or electricity risk, the property has inadequate lighting that poses a risk to the assessor the threat from an aggressive occupant or an animal poses a risk to the assessor.

3.3 The assessor has the right to cancel if they are unable to gain access to the property at the agreed time and date,

3.4 The client will pay the contractual agreed fee in full should the assessor have to terminate for any of the outlined reasons in clause 3.1, 3.2 and 3.4.

3.5 A client has the right to cancel the appointment, However, If the appointment is cancelled by the client on the day of the appointment for whatever reason, 50% of the fees will be payable.

4. Insurance

4.1 Insurance cover will be maintained in accordance with requirements of the service carried out and the minimum terms set by Departments of Communities and Local Government.

5. Client’s Responsibilities

5.1 To be present at the property at the agreed time and date.

5.2 To provide safe access to all areas of the property

5.3 Make sure all animals are kept under control and don’t interfere during assessment.

5.4 Make sure all children are kept under control during assessment (equipment used for assessment may cause harm in the wrong hands).

5.5 Where possible provide documented evidence of the property’s build date, any replacement windows, extensions, insulation, cavity wall insulation, room in loft, boiler installation when applicable.

6. Health and Safety

6.1 In any event where the assessor identifies a potential health and safety risk the assessor has the right to terminate (see section 3.2).

6.2 Access to the loft space in some properties will be considered a health and safety risk and will not be assessed.

7. Data Protection

7.1 All personal information received from client will be treated as private and confidential and will not be disclosed to other parties without consent.

7.2 All data stored will conform to the accepted and statutory requirements and subject to the Data Protection Act 1998.

8. Complaints Procedure

8.1 In the event of any complaint, we will seek to immediately address and resolve any initial complaint by telephone, email or in person within 5 working days. Should the client be unhappy with this response they should write to us setting out full details of the complaint within 5 working days. Your complaint will be acknowledged in writing within 7 days and a resolution will be offered within 21 days. If the client is dissatisfied with this response the matter can be escalated to the  Accreditation Scheme.
Ashton Melzack Associates